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Title
Text copied to clipboard!Customer Service Employee
Description
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We are looking for a dedicated and empathetic Customer Service Employee to join our team and help maintain a high level of customer satisfaction. In this role, you will be responsible for handling customer inquiries, providing accurate information, and efficiently resolving their issues. You will work in a dynamic environment where communication skills and customer orientation are essential. Responsibilities include answering phone calls, responding to emails and messages, handling complaints, and offering personalized solutions. You will also collaborate with other departments to ensure prompt resolution of requests and contribute to the continuous improvement of internal processes. The ideal candidate has excellent verbal and written communication skills, is patient, detail-oriented, and able to handle difficult situations with calm and professionalism. Previous experience in customer service is an advantage but not mandatory, as we provide full training. We offer a pleasant working environment, professional development opportunities, and a competitive salary package. If you are solution-oriented, enjoy helping people, and want to be part of a dynamic team, we invite you to apply for this position.
Responsibilities
Text copied to clipboard!- Answering and managing customer phone calls
- Responding to customer emails and messages
- Providing accurate and complete information about products and services
- Handling complaints and finding suitable solutions
- Collaborating with other departments to resolve requests
- Updating the database with relevant customer information
- Monitoring customer satisfaction
- Following internal procedures and quality standards
- Identifying opportunities to improve services
- Participating in training and professional development sessions
Requirements
Text copied to clipboard!- Excellent verbal and written communication skills
- Empathy and customer orientation
- Ability to work under pressure
- Attention to detail and organization
- PC and Microsoft Office proficiency
- Availability to work in shifts, if necessary
- Team spirit
- Previous experience in the field is an advantage
- Knowledge of a foreign language is a plus
- Positive and proactive attitude
Potential interview questions
Text copied to clipboard!- Why do you want to work in customer service?
- How do you handle a difficult situation with an unhappy customer?
- What qualities do you consider essential for this role?
- Do you have previous experience in customer relations?
- How do you organize your daily activity?
- How do you react to negative feedback?
- What are your expectations from this position?
- Are you able to work in shifts or on weekends?
- How do you stay motivated at work?
- What foreign language do you know and at what level?
